ModelSwap support

Find help with the Capchr iOS app and with store connection, setup, and publishing questions.

Best first checks

Confirm the app is installed in the correct Shopify store.
Confirm the store can open ModelSwap inside Shopify admin successfully.
Confirm the store connection is complete and the correct shop is selected.
For publishing issues, review product status and the latest publishing activity in ModelSwap.

Capchr iOS app

Make sure you are signed in and have an active membership for generation features.
For image or video generation issues, check your network connection and available credits, then try again.
For purchases or credits, confirm the transaction completed and reopen the app to refresh your balance.
If a screen looks out of date, fully close and reopen the app to resync your account and collections.

Contact support

Email support@vervemediagroup.com with a short description of the issue, your account email or store domain if relevant, and any relevant screenshots.